Most orders over $100 will ship for about $5 to the United States. Some exceptions will apply and will be noted per item.
Expedited shipping options are available according to estimated expenses. However, the actual shipping method will be determined in part by actual shipping expenses, relative to funds paid. If you need an item by a specific date, please let us know beforehand so that we can verify costs and availability.
Our store is located in Scottsdale, Arizona, and we usually ship orders via UPS (sometimes USPS). However, some items will ship directly from their manufacturer.
For international orders - we will contact you with an estimate of shipping costs after you place your order; you will be given the option of paying the shipping costs or cancelling your order.
Items that we have in stock are considered eligible for return within 30 days of the date of delivery. To guarantee a refund, items must be in their original packaging and their original condition - and not laundered; otherwise we may, at our discretion, refuse your return. For stocked items being returned within 15 days of delivery - you may request a prepaid shipping label and we will send one to you via e-mail as a courtesy (exceptions may apply for particularly large, heavy and/or bulk shipments).
While we may be more lenient with returns when items are purchased online rather than with the direct assistance of our sales staff, we reserve the right to refuse returns of merchandise that is special ordered from a manufacturer. Such requests will be treated on a case by case basis and may be heavily influenced by the manufacturer's return policy (or lack thereof). We will also usually refuse returns on items which are custom made, as well as items which have been shipped outside of the United States.
Please contact us with any related questions before placing an order. Thanks!
Born the son of a Syrian jeweler, John Matouk immigrated to Italy as a young man and then to the United States in 1929. He arrived in New York with trunks of the exquisite linens that he had discovered in Italy, and the Matouk brand was derived from a desire to give Americans ready access to the world’s most luxurious linens.
Initially, linens were strictly imported from Italy. However, supply lines were cut off during World War II. This forced John to expand his operation and open a factory in Manhattan. Seventy five years later, Matouk remains a family-run company, with John's grandson in charge. The Matouk factory and headquarters are located in Fall River, Massachusetts inside a world-class facility that features uses solar energy and houses advanced production technologies. A majority of items are woven at this factory, while others are strategically imported from elsewhere.
Matouk's style can be described as traditional; however quality attention to detail ensures a refined appearance.