Most orders over $100 will ship for about $5 to the United States. Some exceptions will apply and will be noted per item.
Expedited shipping options are available according to estimated expenses. However, the actual shipping method will be determined in part by actual shipping expenses, relative to funds paid. If you need an item by a specific date, please let us know beforehand so that we can verify costs and availability.
Our store is located in Scottsdale, Arizona, and we usually ship orders via UPS (sometimes USPS). However, some items will ship directly from their manufacturer.
For international orders - we will contact you with an estimate of shipping costs after you place your order; you will be given the option of paying the shipping costs or cancelling your order.
Items that we have in stock are considered eligible for return within 30 days of the date of delivery. To guarantee a refund, items must be in their original packaging and their original condition - and not laundered; otherwise we may, at our discretion, refuse your return. For stocked items being returned within 15 days of delivery - you may request a prepaid shipping label and we will send one to you via e-mail as a courtesy (exceptions may apply for particularly large, heavy and/or bulk shipments).
While we may be more lenient with returns when items are purchased online rather than with the direct assistance of our sales staff, we reserve the right to refuse returns of merchandise that is special ordered from a manufacturer. Such requests will be treated on a case by case basis and may be heavily influenced by the manufacturer's return policy (or lack thereof). We will also usually refuse returns on items which are custom made, as well as items which have been shipped outside of the United States.
Please contact us with any related questions before placing an order. Thanks!
The now legendary Pratesi brand was grown from a love story; in 19th century Italy, Remigio Pratesi decided to make some exquisite linens for a beautiful woman in his village, to impress her. He spent two years attending to painstaking detail, and she would marry him a year later. The rest, is history...
By 1896, Remigio sold his linens from the magical Tuscan countryside directly to the royal families of that time, and the company was officially born in 1906. Today, the company is run by the fourth generation of the Pratesi family, who continues to work tirelessly to achieve the perfect balance between creativity, quality and technology. For decades now, the brand has enjoyed status worldwide as a status symbol itself, covering the beds of the world’s rich and famous.
Quality begins with Pratesi’s choice of raw materials. Cotton is purchased from a remote area in southern Egypt. Because Pratesi holds the oldest contracts in the region, they are able to be ultra-selective; only the first spinning is purchased. The result is a very, very long thread, which is eventually woven into linens that are angelically soft and luxurious.
Pratesi bed linens, table linens and bath towels are generally made to order. A variety of styles are available in a very wide variety of color combinations. For those who are local - come by our store and view the whole catalog. Otherwise, feel free to reach out to us for personalized assistance.