Most orders over $100 will ship for about $5 to the United States. Some exceptions will apply and will be noted per item.
Expedited shipping options are available according to estimated expenses. However, the actual shipping method will be determined in part by actual shipping expenses, relative to funds paid. If you need an item by a specific date, please let us know beforehand so that we can verify costs and availability.
Our store is located in Scottsdale, Arizona, and we usually ship orders via UPS (sometimes USPS). However, some items will ship directly from their manufacturer.
For international orders - we will contact you with an estimate of shipping costs after you place your order; you will be given the option of paying the shipping costs or cancelling your order.
Items that we have in stock are considered eligible for return within 30 days of the date of delivery. To guarantee a refund, items must be in their original packaging and their original condition - and not laundered; otherwise we may, at our discretion, refuse your return. For stocked items being returned within 15 days of delivery - you may request a prepaid shipping label and we will send one to you via e-mail as a courtesy (exceptions may apply for particularly large, heavy and/or bulk shipments).
While we may be more lenient with returns when items are purchased online rather than with the direct assistance of our sales staff, we reserve the right to refuse returns of merchandise that is special ordered from a manufacturer. Such requests will be treated on a case by case basis and may be heavily influenced by the manufacturer's return policy (or lack thereof). We will also usually refuse returns on items which are custom made, as well as items which have been shipped outside of the United States.
Please contact us with any related questions before placing an order. Thanks!
The Dallas Morning News once said that these pillows were "really, really amazing." A Wall Street Journal columnist once used the word narcotic. Caroline Kennedy has dubbed The Pillow Bar to be "Rolls Royce of pillows.” Founder Merrimac Dillon proclaims, "no one buys just one. No one."
The Pillow Bar takes sleep seriously. It all started after Merrimac found herself in a dilemma while seeking to help her husband recover from debilitating back surgery. More than a year was spent with chiropractors and surgeons, undergoing sleep tests to create a specialized line of hand-made pillows that match all physical sizes and sleep styles.
These pillows are much more than fluffy rectangles; in just one week, you can have a luxurious pillow that is as unique as you are. Choose from 650 fill power down, or down alternative in standard shapes, travel sizes, and custom shapes suited towards either side sleepers or back sleepers. The firmness of each pillow is determined by a doctor according to your height, weight, sleeping habits, or requests. Each pillow comes encased in a washable cotton sateen pillow protector.
Further exemplary of The Pillow Bar's quest for perfect sleep, each pillow contains a removable lavender sachet that you probably never knew that you needed. And to add the finishing touch, each pillow (on its outer casing) is custom embroidered with your unique message, name or monogram (you may also choose a random message or monogram).