Most orders over $100 will ship for about $5 to the United States. Exceptions may apply for heavier orders, large quantities, or special circumstances.
Expedited shipping options are available according to estimated expenses. However, the actual shipping method will be determined in part by actual shipping expenses, relative to funds paid. If you need an item by a specific date, please let us know beforehand so that we can verify costs and availability.
Our store is located in Scottsdale, Arizona, and we usually ship orders via UPS (sometimes USPS) where we have the order in stock. However, we may arrange to have some orders shipped directly from their manufacturer. Customers residing in the Phoenix metropolitan area additionally have the option of picking up their order (when available) at no charge.
Standard online policies will not apply to orders placed by phone, or for international orders. For international shipments - we will contact you with an estimate of shipping costs after you place your order; you will be given the option of paying the shipping costs or cancelling your order.
Items that we have in stock are considered eligible for return within 30 days of the date of delivery. To guarantee a refund, items must be in their original packaging and their original condition - and not laundered; otherwise we may, at our discretion, refuse your return. For stocked items being returned within 15 days of delivery - you may request a prepaid shipping label and we will send one to you via e-mail as a courtesy (exceptions may apply for particularly large, heavy and/or bulk shipments).
While we may be more lenient with returns when items are purchased online rather than with the direct assistance of our sales staff, we reserve the right to refuse returns of merchandise that is special ordered from a manufacturer. Such requests will be treated on a case by case basis and may be heavily influenced by the manufacturer's return policy (or lack thereof). We will also usually refuse returns on items which are custom made, as well as items which have been shipped outside of the United States.
Please contact us with any related questions before placing an order. Thanks!
In 1899 an English engineer by the name of James Marshall is believed to have pioneered the pocketed coil mattress. His mattress, crafted specifically for his wife who had fallen ill, featured coiled springs wrapped in unbleached muslin. The mattress was quilted with horsehair and outer tufted.
Over the ten years which followed, impressed entrepreneurs turned James' personal accomplishment into a viable business concept, and the VI Spring name was adopted in 1911. Today, the VI Spring name remains attached to the values of excellence and craftsmanship, epitomizing a distinctively British form of elegance. VI Spring mattresses have graced the first class cabins of legendary ocean liners - including the Titanic and the Queen Elizabeth II - and the suites of the world's most luxurious hotels, such as London's Park Lane and Savoy.
The result of a mastered art form, each mattress contains springs that are self-produced and have remained practically unchanged since 1901. Honeycomb-nested inside natural calico pockets, they provide constant support with no undue pressure. With a single, double or triple layer of springs, nine wire gauges and 58 spring types to choose from, and a lenient exchange policy, you are sure to find the ideal combination for both you and your partner.
Generally speaking, VI-Spring mattresses are known for their unsurpassed quality and their soft, traditional feel. The finest in craftsmanship and of natural fibres such as Austrian Horsetail, British Fleece Wool, and South African Mohair ensure that these mattresses remain the international standard for comfort, sophistication and quality. Each mattress is made to last a lifetime and is sold with a lifetime warranty (as of September 2018, it is now a 30 year warranty).